Privacy Policy

1. Introduction

EuropeanPeptides operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). EuropeanPeptides is operated through our website platform, hosting, commerce, payment, email and technical service providers, which enable us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

2. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

Contact details including your name, address, billing address, shipping address, phone number, and email address

Financial information including payment card information, transaction details, form of payment, payment confirmation, and other payment details

Account information including your username, password, security questions, preferences, and settings

Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel

Communications with us, including information you include in support inquiries

Device information including browser, network connection, IP address, and other identifiers

Usage information regarding your interaction with the Services

3. Personal Information Sources

We may collect personal information directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us.

We may also collect personal information automatically through the Services, including through cookies and similar technologies, from our service providers, and from our partners or other third parties.

4. How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information to provide, tailor, and improve the Services, including payment processing, order fulfillment, shipping, returns, account management, reviews, and personalized shopping experiences.

We may also use personal information for marketing and advertising, security and fraud prevention, customer support, communication with you, and to comply with legal obligations or respond to legal process.

5. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. This may include website platform, hosting, commerce, payment, analytics, customer support, fulfillment, shipping, email and other technical service providers.

We may also disclose information to business and marketing partners, where you direct or consent to disclosure, within our corporate group, in connection with a business transaction, or where required to comply with legal obligations or protect our rights.

6. Relationship with Platform and Service Providers

The Services are operated with the support of hosting, commerce, payment, email, analytics and technical service providers. These providers may collect or process personal information about your access to and use of the Services in order to provide, secure and improve the Services. Information you submit may be transmitted to and shared with such providers and third parties that may be located in countries other than where you reside.

To help protect, grow, and improve our business, we may also use certain platform-enhanced features. In these circumstances, relevant service providers may be responsible for certain processing of your personal information. You may refer to the privacy policies of those providers for additional information where applicable.

7. Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.

8. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age, as those terms are defined in applicable law.

9. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit, and we recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

10. Your Rights and Choices

Depending on where you live, you may have rights relating to access, deletion, correction, portability, managing communication preferences, objection to processing, restriction of processing, and withdrawal of consent where consent is the legal basis.

You may also have the right to lodge a complaint with the competent supervisory authority. We may need to verify your identity before processing your request, and we may respond as permitted or required under applicable law.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

For the EEA, you can find a list of the responsible data protection supervisory authorities through the official EU resources.

12. International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms, unless the destination country has been recognized as providing an adequate level of protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

14. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by email at eupeptides.eu@gmail.com.

For the purpose of applicable data protection laws, we are the data controller of your personal information.